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System Administrator

National Water Main Cleaning Company

About Us:

National Water Main Cleaning Co. New England is headquartered in Canton, Massachusetts, with offices in Rocky Hill, Connecticut; and, Utica, New York. We offer a full line of environmental infrastructure inspection, cleaning, and repair services. As part of the Carylon Corporation, a nationwide collection of 14 best-in-class companies, we have vast resources, expertise, and decades of experience to get the toughest jobs done right.

Job Description

We are looking for an experienced System Administrator to join our team! The ideal candidate has demonstrated experience supporting small to medium networks, cloud infrastructure management, a good understanding of network security, and a desire to stay current with recent technology solutions. To be successful in this role, you must be a motivated self-starter and resourceful learner, possess strong user interaction and problem-solving skills, and be able to prioritize multiple requests and work assignments.

Job Title: System Administrator

Location: 25 Marshall Street, Canton

Pay:$75,000-95,000 per year (Depending on Experience)

Full benefits (Health, Dental, Vision, 401K, PTO, ESOP)

Responsibilities

  • 1st line laptop and hardware support
  • 1st line alerting and escalation to endpoint vulnerability, detection, and exploitation event
  • 1st line alerting and escalation of other infrastructure security events/alerts

· Perform server administration tasks, including user/group administration, security permissions, group policies.

· Maintain IT infrastructure including Dell laptop and desktop computers, servers, routers, switches, firewalls, phone systems, and security cameras.

· Provide on-going operational support including operating systems releases, upgrades, service pack installations, bug fixes, security updates, and any system change activities.

· Interact with Corporate IT team to assist in troubleshooting, identify root cause, and provide technical support when needed.

· Perform routine/scheduled audit of the systems.

· Managing, supporting, and improving existing systems.

· Maintain and assist in developing IT standards and procedures.

· Participate in troubleshooting and root cause analysis for security events.

· Work closely with contractors and outside vendors to plan and complete projects.

· Research and implement new technologies as they align with organizational strategic goals.

  • Diagnosing hardware and software problems
  • Working with employees on password resets, wifi troubleshooting, and all general IT questions
  • Backup solution management and maintenance
  • Network management and maintenance for our Boston office
  • Maintain institutional knowledge and IT documentation

· Performing other duties as required.

Qualifications

We’d love to talk with you if:

· Bachelor’s degree in Computer Science, or equivalent experience.

· Minimum 3 years progressive, relevant IT experience as a system administrator.

· Minimum 3 years of experience supporting Microsoft systems.

· Ability to prioritize a wide range of workloads with critical deadlines.

· Experience with or knowledge of operating systems; enterprise backup and recovery procedures, system performance monitoring tools, active directories, and virtualization.

· Capable of multitasking in a fast-paced environment.

· Understanding and working knowledge of networking configuration and troubleshooting.

· Strong working knowledge of Windows Server OS’s; deployment, optimization, maintenance, and troubleshooting.

· Excellent verbal and written communication skills.

· Ability to travel to off-site locations (CT & NY).

· Availability outside of working hours to resolve emergency issues promptly.

Tools

· Active Directory

· Azure AD

· Sophos

· Microsoft 365

· Remote Desktop

· Zoom

AA/EEO Statement

The Company provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

Disclaimer

This job description is designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Employer reserves the right to modify this job description, including by adding, removing, and altering job duties.

Job Type: Full-time

Pay: $75,000.00 – $95,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Canton, MA 02021: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Bachelor’s (Preferred)

Experience:

  • System administration: 3 years (Preferred)

Work Location: One location